Resident Officer Community Keeper is his official title, and this accurately describes what Eric does. The R.O.C.K. program is an initiative where a police officer is designated to a high crime area and is the point person for them. Not only are they a familiar face in dealing with that segment of the city, they also live in the area they are serving. As Eric puts it “Their problems are my problems because I live here.”
See Rockford Police Resident Officer Thurmond as he interacts with the community, and as he tells what he does.